Team Lead, Computers

This position works closely with the Department Manager(s) or Store Manager to receive, price, stock and display computers and/or computer merchandise to meet the needs of the store's customers, drive sales and profits.
May assist sales associates with completing work of the department.
Leads the work activities of sales associates, FT/PT and Temporary including:
oLeads the activities of the sales associates in the department according to established guidelinesoAssist customers and suggests selection of computers and computer merchandiseoEnsures shelves and other displays are stocked, restocked and maintained according to company standardsoLeads and may assist sales associates with processing online orders including but not limited to; entering sales, pulling computers and computer merchandise, and preparing same for customer pick-up or shipment.
Communicates order status to customers and performs periodic website maintenance.
oEnsures markup or markdowns are taken according.
Coordinates work schedules with other departments to insure adequate coverage of the selling floor and telephones at all times.
Operates a cash register to ring up sales, issue refunds, or to pay out on a buyback; completes discount forms for faculty or employees and refund tickets/slips.
Reconciles and balances registers at the end of a shift, or end of the day.
Calculates prices, counts cash and may balance register and prepare bank deposits.
Runs register reports and audits transactions for accuracy.
Maintains cashier integrity and conducts unscheduled cashier and buyback audits regularly.
Reports discrepancies to Store Manager.
Fills in for absent employees, and helps out in other areas during periods of high volume.
May be assigned projects or certain goals from time to time.
Answers inquiries and assists customers with their purchase.
Responds to escalated customer inquiries to ensure optimal resolution and positive customer experience.
May handle inquiries from faculty, staff, and certain vendors.
May accept and complete special orders for merchandise or books from customers and call them when their order arrives.
Trains new employees and retrains current employees on policies, procedures, asset protection and theft identification and resolution procedures.
Uses on-boarding modules to train and cross train employees; uses seasonal training materials in Rush and buyback.
May be a key holder in certain Stores and responsible for opening and/or closing the Store.
Applies shrink prevention practices and activities, such as visible customer service, etc.
Performs other duties as assigned.
Job RequirementsAssociate's Degree or higher preferred.
3+ years of previous customer service and/or retail experience.
Supervisory experience preferred.
Beginner proficiency in MS Office and computer literacy preferred.
May travel to off-site sales promotions, sporting events, and special events.

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