Residential Life Operations Assistant

Amherst College invites applications for the Residential Life Operations Assistant position. The Residential Life Operations Assistant is a full time, year round, term position ending on June 28, 2019, job group and level AO-3.
This position provides administrative support to the Office of Residential Life under direct supervision of the Assistant Director of Residential Life for Housing Assignments and Operations. The Residential Life Operations Assistant is the first point of contact for the Office of Residential life. Communicates with students, staff, parents, etc. in person, via phone, or email. Manages the office email, voicemails, and web page. Coordinates a variety tasks related to student housing including damage billing, maintaining rosters, etc. All persons in our office are mandated reporters. The assistant takes appropriate actions to support a diverse workforce and participates in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Key Responsibilities
Receptionist/Office Support

  • Welcome visitors and answer phones; providing information/answer inquiries, etc.

  • Respond to residential life email/voice messages

  • Update department correspondence

  • Assist with the creation of office brochures/marketing materials

  • Update and edit webpage

  • Provide administrative support with central office projects

Housing Operations Support

  • Manage damage billing by reconciling and sending bills and sending appeal correspondence

  • Maintain rosters and run requested reports

  • Assist Community Development Coordinators (CDC's) and the Assistant Director of Assignments and Operations with room change logistics

  • Assist with the organization and coordination of the move-in/move-out process

  • Co-Coordinate Storage logistics with central office staff

  • Report maintenance issues to Facilities

  • Attend and take notes during health and safety inspections


  • Associate's Degree, or in lieu of a degree, a High School Diploma or equivalent and three years of related experience

  • 1 year of related experience

  • Proficiency in Microsoft Word, Excel, and Outlook Email/calendaring system.

  • Strong written and verbal communication, interpersonal, organizational and time management skills

  • Commitment to or experience working with a diverse community

  • An acceptable criminal offender records information (CORI) check


  • Bachelor's Degree

Interestedcandidates should submit a cover letter, resume, and the names and contact information (email and/or telephone numbers) for three professional references. Review of applications will continue until position is filled.
Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college's community is composed of about1,800 students from 48 states, plus Washington, D.C., Puerto Rico and 54 countries around the world, and about 1,000 staff and faculty. The college's scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm ; three museums: Emily Dickinson Museum , Beneski Museum of Natural History and Mead Art Museum ; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst the perfect place to work, learn and live!

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