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Education Program Manager

Education Program Manager
Description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
The Educational Program Manager is a leadership position in our Client Services Division. The manager supports the development and administration of large scale assessment programs for our clients. The manager is responsible for working with internal departments to design and implement assessment services for assigned programs and participates in the management of the division. This role reports to a Senior Manager, Client Contracts.
PRIMARY RESPONSIBILITIES:
Leadership:
Brings knowledge of testing and measurement to the process of designing and implementing tests and to program activities ensuring they meet professional standards and the needs of the client
Manages components of large scale assessment activities on assigned programs, including development, administration, and scoring
Manages one or more programs under the direction of a Senior Manager, Client Contracts to oversee the development of processes, procedures, and schedules for meeting project deliverables
Manages components of large scale assessment activities on assigned programs, including development, administration, and scoring
Provides quality control for all test products, processes, and project activities
Oversees the development of work plans
Leads and develops staff to ensure their understanding of test development and administration so that products and services delivered are of the highest quality
Client Relationship Management:
Supports the Senior Manager, Client Contracts to develop, cultivate, and maintain long-term, collaborative relationships with client staff (typically state education agency representatives), key stakeholders, and strategic partners
Works closely with the Senior Manager, Client Contracts and the Program Manager, Client Contracts to ensure that program activities are carried out in accordance with contract specifications, schedules, and budgets with quality service that meet or exceed customer satisfaction
Under the direction of the Senior Manager, Client Contracts serves as an advisor and thought partner to clients and key stakeholders on the design and implementation of assessment solutions
Under the direction of the Senior Manager, Client Contracts manages client expectations and maintains ongoing communications to keep client informed, and get client feedback on, all aspects of program development and administration
Program Management:
Provides leadership in support of the Senior Manager, Client Contracts
Provides the Senior Manager, Client Contracts regular program status updates
Meets with staff on a regular basis to review program status and planning
Represents both the client perspective and the corporate perspective in decision-making
May participate in the development of proposals, contract amendments, subcontracts, and statements of work to ensure that they are accurate and completed in a timely manner
Brings knowledge of testing and measurement to the process of designing and implementing tests so that they meet professional standards and the needs of the client
Qualifications
EDUCATION/SKILLS:
Advanced graduate degree with a concentration in assessment and measurement (in education or a related field); doctorate degree preferred
Experience in management in an area related to large-scale testing, preferably in certification and licensing
Professional experience managing and supporting project & program contracts
3 years of experience in the educational testing and assessment industry preferred
Excellent written and oral communication skills, organizational skills, analytical and problem-solving abilities, and facilitation skills
Experience directing the activities of staff in planning, organizing, scheduling, monitoring, and evaluating work
Experience in client relationship management and project management
Experience organizing and prioritizing workloads and successfully handling complex situations
Demonstration of a strong analytic capability and knowledge of education policies, issues, and programs
Travel as needed
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-MA-Amherst
Work Locations: US-MA-Hadley-300 Venture Way 300 Venture Way Amherst 01002
Job: Professional Development
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 24, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1806257
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


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